If you've just received your first Amazon or Etsy order and you're unsure whether the order will be fulfilled, why your Amazon or Etsy order wasn't imported to Gearbubble or why the tracking number for your Amazon or Etsy order has not been updated, don't worry. We've got you covered!
In this article, we've shared common issues that can arise after the first sale using our Amazon and Etsy integrations and how you can easily troubleshoot and solve any problems that may arise.
Table of Contents
- Watch Video: How to Troubleshoot Orders that Won't Import through the Amazon or Etsy Integration After Your First Sale
- How to Fix Amazon and Etsy Orders that Won't Import to Gearbubble through the Integration
- Summary
- Additional Resources
Watch Video: How to Troubleshoot Orders that Won't Import through the Amazon or Etsy Integration After Your First Sale
NOTE: We've shared more information about this topic inside our Gearbubble Facebook group. You can read this post and comment section for more information.
If you are not a member of our Gearbubble Facebook group yet, we invite you to send a join request. This group is a great place to ask questions, get answers and gain valuable insights for selling products.
How to Fix Amazon and Etsy Orders that Won't Import to Gearbubble through the Integration
Solution #1) You Need to Give Orders 24 Hours to Import to Gearbubble
Orders are imported to GearBubble each day between 11-12pm EST. For this reason, please give your orders up to 24 hours to be imported to GearBubble.
Solution #2) Make Sure You Have a Valid Credit Card on File
In order for the integrations to work smoothly, you need to have a valid credit card saved on your Gearbubble account.
To check or update your credit card, please follow the steps in this article.
Solution #3) Make Sure that "Auto-Fulfill" Has Been Turned On
If you have not turned on the auto-fulfillment feature for your Amazon or Etsy integration, your orders will not automatically be imported.
- ETSY INTEGRATION: To turn on the auto-fulfill feature for your Etsy integration, please review step 5 in this article.
- AMAZON INTEGRATION: To turn on the auto-fulfill feature for your Amazon integration, please review step 6 in this article.
Please note: If the Auto-fulfillment feature has not been turned on for a few days and the orders that were not imported are more than 48 hours old, you will need to manually fulfill them. You can learn how to place a manual order in this article.
Solution #4) You Need to Check If Your Etsy Order Has a Missing SKU
If your Etsy order was not imported after 24 hours and the listing has multiple variants, you should check if the SKU is missing.
This typically happens when you change the primary color of the listing. To avoid this issue, do not edit the primary color of your listings inside Etsy.
How to Fix the Missing SKU Error
To fix the missing SKU error, please follow these steps:
- You will need to edit your listing on Etsy. You can edit your listing from the listings page. For further instructions on how to edit your Etsy listings, you can find out more here.
- Once you are on the page to edit your listing, scroll down to the "Variations" section and check if the SKU boxes are blank.
- If the SKU is missing, click on "Edit variations"
- Then, fill in the Style name and the color fields.
Please note: To get the correct style names and colors for this step, you can use the Product details section from this guide. The correct details will be listed under the "style" and "color" columns.
Once you have entered the correct information, scroll down to Save your changes.
Summary
This article has shared the most common causes for orders failing to import from Etsy or Amazon after the integration is set up. By following these troubleshooting options, you will be able to resolve issues related to orders importing to Gearbubble.
If you have tried all of the above solutions and the issue persists, please contact our support at support@gearbubble.org.
Additional Resources
- Introduction to the Integration/Dropship Program
- How to Connect Gearbubble and Amazon
- How to Connect Gearbubble with eBay
- How to Connect Gearbubble with Etsy
- How to connect GearBubble with Shopify
- Which products can be uploaded through each integration?
- Troubleshooting: Products Stop Uploading to Etsy
- Troubleshooting: Products Won't Upload to eBay
Comments